Know which orders need you.

Inbound follows every TikTok Shop parcel across carriers and flags delivery problems early.

Drag the planet or use the arrow keys to spin it. Press Space or the Pause button to pause or play the animation.

The next home on the route shows Out for delivery. At most stops the courier leaves the parcel on the porch and the home shows Delivered. Now and then the driver cannot find the address, so the van slows, drives on without dropping anything, and the home shows Address issue. At one home nobody answers, the courier takes the parcel back to the van, and the home shows Delivery failed, urgent.

Every order, at a glance.

What shipped, what’s moving and what’s stuck. All in one place.

Preview of the Inbound web dashboard for a demo shop, Northwind Gadgets: 4 shipments need attention, 1 is out for delivery, and a table lists recent orders with their carrier and status, such as a failed FedEx delivery to Denver.

The Inbound iPhone app's Alerts inbox: 4 shipments need attention, grouped as delivery failed and address issue, both urgent, then late delivery and return to sender.
Web dashboard coming soon. iPhone app available in the pilot.

Every parcel. Every carrier.

Orders sync from your shop, and each parcel is followed through every handoff until it arrives.

Example: a parcel for a Ceramic Table Lamp travels from Los Angeles, CA through a UPS hub in Salt Lake City, UT, and is handed to USPS in Denver, CO for delivery.

Problems, before buyers notice.

Failed deliveries, address issues and stalled parcels land in one inbox, each with a next step.

A Delivery failed alert for LED Strip Lights 10m, marked urgent, suggests Arrange redelivery with FedEx, with Acknowledge and Assign to me buttons.
  • Delivery failed Urgent
  • Address issue
  • No movement 3 days

Works with TikTok Shop and 18 carriers

  • USPS
  • UPS
  • FedEx
  • DHL eCommerce
  • DHL Express
  • Amazon Logistics
  • OnTrac
  • UniUni
  • GOFO
  • Canada Post
  • Royal Mail
  • YunExpress
  • Yanwen
  • 4PX
  • Cainiao
  • China Post
  • SF Express
  • CNE Express

Read-only access to your shop. Buyer details deleted on schedule. Privacy

Be one of the first sellers on Inbound.

Join the pilot